FAQ
FAQ
Order
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Once your order has been shipped, you can view your order history by logging into your account on our website and navigating to the ‘Orders’ section in ‘My Account‘. Additionally, you will receive an automatic email with a tracking number.
Your order history can be viewed by logging into your account on our website and navigating to the “Orders” section in “My Account.“
We only accept credit and debit cards payment through our website.
Modifications to an order are accepted within 24 hours of purchase. Once this timeframe has elapsed, the order proceeds to production, and alterations become impractical. Kindly contact us at order@versailles.world with your order number and provide a comprehensive description of the requested changes within the initial 24 hours.
Cancellation of an order is possible within 24 hours of purchase. To initiate the cancellation process within this timeframe, please send an email to order@versailles.world. Once 24 hours have elapsed, the order enters the production phase, rendering cancellation unfeasible.
In certain instances, as dictated by the Customs laws of the receiving country, customers may be subject to import duties and taxes upon the delivery of goods. It is the customer’s responsibility to cover these fees. Some orders may necessitate additional documentation, potentially leading to delays in delivery.
Orders shipped within France and the European Union are exempt from import duties and taxes.
For further details, kindly reach out to your local Customs office.
Unfortunately, each order can only be shipped to a single address. If you require items to be sent to multiple addresses, please place separate orders.
Within 24 hours of purchase, you are still able to modify your shipping address.
By logging into your account on our website and navigating to “addresses” section in “My Account.”
Versailles exclusively operates as an online store, and its products are available solely on Versailles.world.
Please check your junk email folder. If you still haven’t received it, kindly email us at contact@versailles.world.
All inquiries will receive a response within 24 hours.
Product & care
Our products are crafted using [describe material]. For detailed information, please refer to the product description on our website.
Versailles specializes in accessories designed for tech gadgets, specifically iPhone cases. These cases showcase meticulous craftsmanship, utilizing a range of genuine leather materials.
All our iPhone cases are compatible with wireless & MagSafe charging. Refer to individual product pages for detailed information.
We use two types of leather: exotic and sustainable. While no exotic leather is entirely resistant to sun, water, or sebum damages, our commitment to global durability is evident. Our products, including sustainable alligator, undergo specialized treatment for enhanced protection. Ethically sourced, sustainable alligator symbolizes environmental responsibility by utilizing all skins, reducing waste, and ensuring a reduced carbon footprint. These products offer a conscious choice for those seeking both style and eco-friendly practices in the leather industry, shipped worldwide to face various climate. For detailed information, please refer to the Leathers & Product Care on our website.
Each product utilizes a different type of leather material. For detailed information, please refer to the Leathers & Product Care on our website.
Our products, made from genuine Sustainable Alligator, Alligator, Calf, Python, Himalaya, and Ostrich leather, are crafted from living tissue material. Over time, exposure to sunlight, extreme temperatures, impact, scratching, and liquids can influence the color. We recommend careful use to maintain the original look. Despite your efforts, leather will naturally evolve, reflecting its authenticity.
For detailed information on how to take care of your case, please refer to the Leathers & Product Care section on our website.
We take great care in packaging our products to ensure they reach you in pristine condition. Your product will be wrapped in an exclusive and neat manner inside a velvet pouch.
Versailles leather goods are meticulously handcrafted at our workshop in Paris, France. Orders placed on Versailles.world are dispatched from our Paris workshop.
Versailles items are crafted to the highest standards of quality, and there is no post-purchase repair service available.
Payment, shipping & delivery
Yes, we do.
Certainly, we utilize DHL’s shipping service.
Shipping for all orders within Europe and Worldwide, facilitated through DHL, may take up to 1 week(business day). Please note that customs clearance for local taxes is subject to varying rules and fees in each country, and the duration may vary accordingly. Please refer to the Shipping Policy on our website.
All orders from within Europe and Worldwide qualify for free shipping.
Delivery to P.O. Box is unavailable.
If your shipment is delayed or has not arrived, please contact our customer service team contact@versailles.world, and we will investigate the issue promptly.
Yes, all packages are insured during the shipping process to protect against loss or damage.
Each product at Versailles is crafted to order, and as such, returns and exchanges are not accommodated.
Returns are only accepted for defective items, and for detailed information, please refer to our Terms of Service.
Items with minor shade variations from online images are not eligible for return.
To initiate a return for a faulty item, please contact us at contact@versailles.world Our Customer Service team will guide you through the return process, and the item must be shipped back to us within 15 days of your notification.
Once your order is shipped, we will provide you with a tracking number and a link to track your package online in “My Account” on our website.
If the payment encounters issues during checkout, consider trying an alternative payment method. Should payment problems persist, kindly reach out to us at order@versailles.world with your order details, and our Customer Service team will be happy to assist you.
Feel free to reach out by sending us a message at contact@versailles.world if you have any remaining questions.
Feel free to reach out by sending us a message at contact@versailles.world if you have any remaining questions.
