Shipping Policy

versailles - frame top v2

Thank you for selecting Versailles. We are dedicated to ensuring a seamless shopping experience for you. This shipping policy delineates the terms and conditions governing the shipment of your orders. By placing an order with us, you agree to the terms outlined below.

The production time

  • The production may take up to 2-3 week (business day). This processing time begins upon receipt of payment, verification and confirmation of order details.

Shipping Methods and Carriers

  • Shipping for all orders within Europe and Worldwide is managed through DHL.
  • We collaborate with reputable shipping carriers to deliver your orders securely and promptly.

Shipping Times and Estimates

  • Shipping for all orders within Europe and Worldwide, facilitated through DHL, may take up to 1 week(business day). Please note that customs clearance for local taxes is subject to varying rules and fees in each country, and the duration may vary accordingly.
  • In the event of unforeseen delays or issues with your order, we will make every effort to communicate with you and provide updates.

Shipping Charges

  • All orders from within Europe and Worldwide qualify for free shipping.

Order Tracking

  • Once your order has been shipped, you can view your order history by logging into your account on our website and navigating to the ‘Orders’ section in ‘My Account‘. Additionally, you will receive an automatic email with a tracking number.

Customs and Duties

  • For international shipments, customs duties, taxes, and other import fees may apply.
  • Any additional charges related to customs clearance are the responsibility of the customer.

If you have any questions or need further clarification regarding our shipping policy, please contact our customer support team. Please contact us at contact@versailles.world